E2K Hotel

Integrated solution for hotel management

Hotel management is a complex activity, as it requires an operative synergy in different areas: restaurant, bar, rooms, reservations, etc. E2K Hotel greatly simplifies the tasks, gathering in its comfortable and intuitive interface all the functions you need. Checking-in, filling the Public Safety cards and italian Istat modules, charging extras and doing check-out (issuing the receipt), are all operations that can be easily performed.

Designed and expanded over years of development side-by-side with business operators, our software has all the features you might need and the ease of use you would expect from a latest generation application.
Fast and reliable, E2K Hotel has a completely customizable interface, rich and captivating; as soon as you will start using it you will wonder how you did before.

Hotel restaurant can be administered using the powerful functionalities of E2K Food: orders are managed efficiently and accurately, delivered instantly to every department involved; you can easily set the serving order and call next dish. Bills can be split at will, cover charges can be applied automatically, tables can be moved and joined and are constantly monitored updating their status on screen; everything is under your control, minimizing the risk of error or oversight. And by using E2K Food Mobile on your mobile computer (or Orderman device) you can pick up orders at the table checking food availability, dinamically updating menus and sending information accurately and in real-time.
E2K Hotel features several statistics and audit reports, which can be used for administration and accounting .

Hotels, Bed & Breakfast, resorts, residence, farm holidays: all of these facilities can take advantage of the powerfull functions of E2K Hotel, to achieve greater control in workflow and thereby a greater satisfaction of the customers.

Our know-how at your service

E2K Hotel modular structure lets you activate the features you need when you need them; at the same time, it ensures that you get a uniform interface across the different functions, decreasing employees' training time.

E2K Hotel is the result of years spent on the field: our software includes everything you might need in a convenient, easy-to-use, flexible and customizable package, to make you feel "at home" even if you used different applications before.

E2K Hotel is designed as an enterprise solution, so it leverages on high-performance and high-security industry standards: Microsoft SQL Server 2008 R2 for data, Crystal Reports for report creation and 256-bit AES encrypted ZIP archives.

Many different devices are supported: most ECRs on the market, non-fiscal printers, Ingenico payment terminals, Orderman computers, Windows Mobile computers (both for orders and for assisted inventory), generic data collection devices, scanners, tag and chip-card readers and much more.

Our software, your working method

By using E2K Hotel you can save time on everyday tasks, increasing productivity and control on your staff and your business. Different access levels and flexible profile settings let you assign to every employee his own role, making available just the functions and the information that belongs to him.

The creation of floor and cash boards (both for desktop and for mobile computers) is a snap; you can import hi-res graphical images for backgrounds and for every button; images get resized automatically according to screen resolution; buttons can be rectangular or oval, gradient-filled or transparent, if you prefer to display the status of the resources as text "floating" on the real floorplan.

You can link one or several "actions" to every button, thus creating complex sequences. All the selling functions are designed and optimized to be used with touch screens; you can adopt all-in-one touch computers, saving room and achieving greater efficiency.

Main functions

Reservations

  • Single and group Booking
  • Conventions and packages (including groups and agencies)
  • Availability for rooms and beds
  • Historical data of previous stays and customer loyalty management on booking
  • Waiting lists
  • Overbooking
  • Rooming list
  • Advances and deposits
  • Bills in advance or partial
 
Public Safety
 
  • Ballots of Public Safety
  • Register of Public Safety (electronic submission)
  • Early departures for people that belong to groups or families
  • Italian ISTAT models
 
Live-In
 
  • Automatic charge of bar consumes
  • Automatic charge of restaurant consumes
  • Automatic charge of extra services
  • Resources preparation
  • Sub-accounts
  • Governess
 
Check-Out
 
  • Splitted and grouped accounts
  • Pending and deferred billing
  • Early billing and closing of accounts
  • Temporary billing
 
Other functions
 
  • Support for the main models of ECRs
  • Periodic and parametrizable backup of all data
  • Import/Export of accounting and financial data
  • Petty cash book
  • Telephone exchange
  • Support for different languages (Italian, English, French, German)
 
Optional software modules
 
  • Windows Mobile terminals (E2K Food Mobile)
  • Orderman® handheld computer
  • Ingenico POS integration
  • Warehouse and bursar's office
  • Internet hotspot managing
  • Pay TV
  • Access Control

Major supported devices*

Windows Mobile computers
E2K Food Mobile lets you pick up orders at the table, view the status of the restaurant floor, call for the bill and manage all the charges on the customer; you can even work temporarily out of radio coverage and send the information when the network is available again

Orderman mobile computers
Orderman devices can be used in E2K Food to collect orders at the table, manage charges on the customers and do many operations: next dish call, variations, messages to kitchen, transfer charges, etc.

Denso BHT mobile computers
BHT mobile computers can be used for assisted inventory and for generic data collection into several E2K Food modules

Barcode scanners
E2K Food lets you use barcode scanners to identify articles, speeding up operations and minimizing the risk of errors. Barcodes can also be printed on orders, to manage next dish calls or serving order directly from the kitchen.

Fiscal printers and Electronic Cash Registers
Many ECR models and fiscal printers can be used with E2K, to emit receipts and invoices (according the the features of the device)

Generic printers
Every printer for which a Windows driver is available can be used in E2K Food to print the different reports: statistics, bills, generic documents, etc. Some printers for special application are also supported natively: emission of orders, receipts, non-fiscal bills, etc.

Ingenico payment terminals
By using the optional E2K TrayPOS module, you can speed up the electronic payment process by avoiding the need to type the amount; this also eliminates the risk of exchanging digits, forgetting the decimals, etc. Moreover, the receipt is emitted only after the payment, when you are certain that the transaction was successful.

Transponder and chip cards
E2K Food supports many transponder and chip card readers, to manage electronic payments with fidelity cards or staff identification.

External displays
Generic serial displays are supported, to inform the customer about the amount to be paid and the change.
The optional E2K Display module can be integrated with E2K Hotel to supply the customer with information such as goods being bought, total amount to be paid and change. When no bill is open, E2K Display can be programmed to display adverts (slides and video).

Internet hotspot
If you have a "Bobby" (or "M Kiosk") Internet system, you can link it to E2K Food, to give your customers Internet access and manage charges.

Telephone exchanges
E2K Hotel can be interfaced with several telephone exchanges to handle the charges of the calls from the rooms.

Building Automation
The electronic controls for room access can be driven by E2K Hotel to simplify the procedures in the activation (at check-in) and deactivation (at leaving) of the entry-passes of the customers.

Pay TV
Interfacing Pay TV systems with E2K Hotel greatly simplifies the management of the service and the charges to the rooms.
 
* Some features are available only with products certified by Storm Open Solutions

Hardware/Software requirements
Stand-alone workstation or Server

  • Operating system: Microsoft Windows XP or higher
  • Architecture: Computer with Intel or compatible processor (recommended 3.2 GHz or higher)*
  • Memory: Minimum 2 GB, recommended 4 GB
  • Disk space: at least 20 GB of available space, solid state disk recommended
  • Display resolution: 1024x768 or higher (minimum 768 vertical)
 
* The clock indicated refers to single or multi-core desktop CPU, not embedded architectures that prioritize energy savings and are not recommended for performance reasons